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    Domino Data Lab uses certain sub-processors to assist it in providing the Services as described in the Master Subscription Agreement (“MSA”). Defined terms used herein shall have the same meaning as defined in the MSA.

    A sub-processor is a third-party data processor engaged by Domino Data Lab who has or potentially will have access to or process Service Data (which may contain Personal Data). Domino Data Lab engages different types of sub-processors to perform various functions as explained in the tables below.

    Domino Data Lab undertakes to use a reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed sub-processors that will or may have access to or process Service Data.

    Infrastructure Sub-processors

    In cases where Domino Data Lab is deployed into a Cloud environment, one of the following infrastructure providers will be leveraged for the deployment infrastructure. The location of the deployment will be discussed with the client, where there are options to influence the location.

    Entity Name Entity Type Entity Country
    Amazon Web Services Cloud Service Provider United States
    Google Cloud Platform Cloud Service Provider United States
    Microsoft Azure Cloud Service Provider United States

    Multi-tenant Sub-processors

    In cases where Domino Data Lab is deployed in a multi-tenant environment, including but not limited to some educational deployments, the following services are used to maintain a multitenant configuration and billing environment.

    Entity Name Entity Type Entity Country
    mLab Multitenant Configuration Service United States
    Stripe Multitenant Billing Service United States

    Additional Sub-processors

    In addition to the above sub-processors, Domino Data Lab leverages the following services to compliment and improve its product experience for customers.

    Entity Name Service Description and Related Data Entity Country
    Mixpanel User event data telemetry and logging, used to understand and improve the user experience United States
    Intercom Live chat support functionality and logs as well as additional user event data United States
         
    WalkMe In-product tutorial with additional user event logs United States
    Zendesk Support desk and knowledge base including support ticket content and user information United States
    New Relic System monitoring and metrics, as well as logs of errors experienced by a user United States
    Logentries System monitoring and metrics, as well as logs of errors experience by a user United States
    PagerDuty Incident management service which includes short descriptions of events generated by a monitoring tool to be included with alerts United States