Subprocessors

Domino Data Lab uses certain sub-processors to assist it in providing the Services as described in the Master Subscription Agreement (“MSA”). Defined terms used herein shall have the same meaning as defined in the MSA.

A sub-processor is a third-party data processor engaged by Domino Data Lab who has or potentially will have access to or process Service Data (which may contain Personal Data). Domino Data Lab engages different types of sub-processors to perform various functions as explained in the tables below.

Domino Data Lab undertakes to use a reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed sub-processors that will or may have access to or process Service Data.

Infrastructure Sub-processors

In cases where Domino Data Lab is deployed into a Cloud environment, one of the following infrastructure providers will be leveraged for the deployment infrastructure. The location of the deployment will be discussed with the client, where there are options to influence the location.

Entity Name

Entity Type

Entity Country

Amazon Web Services

Cloud Service Provider

United States

Google Cloud Platform

Cloud Service Provider

United States

Microsoft Azure

Cloud Service Provider

United States

Multi-tenant Sub-processors

In cases where Domino Data Lab is deployed in a multi-tenant environment, including but not limited to some educational deployments, the following services are used to maintain a multitenant configuration and billing environment.

Entity Name

Entity Type

Entity Country

mLab

Multitenant Configuration Service

United States

Stripe

Multitenant Billing Service

United States

Additional Sub-processors

In addition to the above sub-processors, Domino Data Lab leverages the following services to compliment and improve its product experience for customers.

Entity Name

Entity Type

Entity Country

Mixpanel

User event data telemetry and logging, used to understand and improve the user experience

United States

Intercom

Live chat support functionality and logs as well as additional user event data

United States

WalkMe

In-product tutorial with additional user event logs

United States

Zendesk

Support desk and knowledge base including support ticket content and user information

United States

New Relic

System monitoring and metrics, as well as logs of errors experienced by a user

United States

Logentries

System monitoring and metrics, as well as logs of errors experience by a user

United States

PagerDuty

Incident management service which includes short descriptions of events generated by a monitoring tool to be included with alerts

United States