Privacy Policy

Domino’s Privacy Policy

Last updated: 27 October 2023

Domino Data Lab, Inc. (“Domino,” the “Company,” “we,” “our,” and/or “us”) is committed to protecting the privacy of your Personal Information. This Privacy Policy (the “Privacy Policy”) describes how Domino collects, uses, and shares information, including Personal Information from users of our websites, platform, mobile applications, and related services (collectively, the “Services”). It applies to individuals who visit the Company’s Services (“Visitors”) and individuals who register to use the Services (“Customers”). “Personal Information” means any information relating to an identified or identifiable individual.

If you are a California resident, please also review our California Resident Privacy Notice for more information about the types of personal information we collect and disclose, as well as how to exercise your rights under California law.

1. Personal Information Collected

We may collect a variety of information, including Personal Information, from or about you or your devices from various sources, as described below. Where required by applicable law, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so.

If you do not provide your Personal Information when requested, you may not be able to use our Services if that Personal Information is necessary to provide you with our Services or if we are legally required to collect it.

Personal Information You Provide to Us

  • Contact Information. When expressing an interest in obtaining additional information about the Services or registering to use the Services, Domino asks for personal contact information, such as your name, company name, job title, address, phone number, and email address.
  • Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team using our webform, or our chatbot, we may receive your name, email address, company, job title, the contents of a message or attachments that you may send to us, and other information you choose to provide.
  • Billing Information. When purchasing the Services, Domino asks for financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services.
  • Company Information. Domino may also ask you to provide additional information, such as company annual revenues, number of employees, or industry.
  • Survey Information. Domino might also ask you to complete surveys from time to time.
  • Newsletters. If you sign up to receive emails or information about our Services, then we will collect Personal Information about you, such as your email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.
  • Events. If you sign up for an event organized by us or one of our partners, you may provide us with the information necessary to your participation in the event.
  • Careers. If you apply for a job with us directly, you may provide us with your resume, name and contact details, and any other information that you provide to us, such as your age, gender identity, citizenship status, disability status, veteran status. If you apply for a job with us through a third-party platform (such as Careerpuck), we will collect the information you make available to us through such a third-party platform.

Personal Information We Collect When You Use Our Services

  • Usage Information. As you navigate the Company’s Services, we automatically collect certain Personal Information about your device and from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, online identifiers (such as your device ID, your advertising ID, or your user ID) and the actions you take on the Services (such as the Web pages viewed, links clicked, and features used). For example, Domino uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s Services.

    In addition, we may use third-party services, such as Google Analytics or Mixpanel, that collect, monitor and analyze this type of Personal Information in order to increase the functionality of the Services. These third-parties may use cookies to help us analyze how you use the Service, and they have their own Privacy Policies addressing how they use such Personal Information.
  • Information from Cookies and Similar Technologies. Domino uses session cookies and persistent cookies to make interactions with the Company’s Services easy and meaningful. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer.

    If you have chosen to identify yourself to Domino, the Company uses session cookies containing encrypted Personal Information to allow the Company to uniquely identify you. Each time you log into the Services, a session cookie containing an encrypted, unique identifier that is tied to your account is placed in your browser. These session cookies allow the Company to uniquely identify you when you are logged into the Services and to process your online transactions and requests. Session cookies are required to use the Services.

    Domino uses persistent cookies that it can read and use to identify browsers that have previously visited the Company’s Services. When you purchase the Services or provide the Company with personal information, a unique identifier is assigned to you. This unique identifier is associated with a persistent cookie that the Company places on your Web browser. If you disable your Web browser’s ability to accept cookies, you will be able to navigate the Company’s Services, but you will not be able to successfully use the Services.

    You can also opt-out from Google Analytics service using your Personal Information by installing the Google Analytics Opt-out Browser tool: https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://www.google.com/policies/privacy. Mixpanel is provided by Mixpanel Inc. You can prevent Mixpanel from using your Personal Information for analytics purposes by opting-out. To opt-out of Mixpanel’s service, please visit this page: https://www.mixpanel.com/optout. For more information on what type of Personal Information Mixpanel collects, please visit the Terms of Use page of Mixpanel: https://www.mixpanel.com/terms.

    Domino may use Personal Information from session and persistent cookies in combination with other Personal Information we collect to provide you with information about the Company and the Services, as well as for the purposes described in Section 2, below. We may also automatically record certain information from your device by using various types of technology, including:
  • Third Party Cookies and Similar Technologies. From time-to-time, Domino engages third parties to track and analyze usage and volume statistical information from individuals who visit the Company’s Services. Domino may also use other third-party cookies and similar technologies to track the performance of Company advertisements. These third parties may track individuals' activities on our Services and third party sites.

    Domino may also contract with third-party advertising networks that collect IP addresses and other Usage Information on the Company’s Services and emails and on third-party websites. Ad networks follow your online activities over time by collecting Usage Information through automated means, including through the use of cookies and similar technologies. They use this Personal Information to provide advertisements about products and services tailored to your interests. You may see these advertisements on other websites. This process also helps us manage and track the effectiveness of our marketing efforts. Some of our advertising partners may be members of the Network Advertising Initiative (http://optout.networkadvertising.org/?c=1#!/) or the Digital Advertising Alliance (http://optout.aboutads.info/?c=2&lang=EN). If you do not wish to receive personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving web-based personalized ads from member companies. You can access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps.
  • Location Information. When you use our Services, we may infer your general location information, for example, by using your internet protocol (IP) address. We may also collect information on your location during a region-specific marketing event.
  • Call/voice records for quality and assurance. When you contact us in relation to the Services, we may process audio recordings, including recordings of your voice during phone calls you had with us.

Personal Information We Receive from Third Parties

  • We may receive additional Personal Information about you from third parties such as marketing and sales partners, and combine it with other Personal Information we have about you.

2. Use of Information Collected

We use the Personal Information we collect:

  • To perform the Services requested. For example, if you fill out a “Contact Me” Web form, the Company will use the Personal Information provided to contact you about your interest in the Services;
  • To provide, operate, maintain, improve, and enhance our Services;
  • To understand and analyze how you use our Services and develop new products, services, features, and functionality;
  • To communicate with you, provide you with updates and other information relating to our Services, provide the information that you request, respond to comments and questions, and otherwise provide customer support;
  • For marketing and advertising purposes. For example, the Company may use Personal Information you provide to contact you to further discuss your interest in the Services and to send you information regarding the Company and its partners, such as information about promotions or events;
  • To check the financial qualifications of prospective Customers and to collect payment for the Services;
  • To find and prevent fraud, and respond to trust and safety issues that may arise;
  • For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or government agency; and
  • For other purposes for which we provide notice at the time the Personal Information is collected.

3. Legal Basis For Processing European Personal Information

If you are located in the European Economic Area (“EEA”) or the United Kingdom (together “Europe”), we only process your Personal Information when we have a valid legal basis, including as set forth below.

  • Consent. You have consented to the use of your Personal Information, for example when you consent to receive electronic marketing communications or when you consent to the use of Cookies.
  • Contract. We need your Personal Information to provide you with our Services. For example, we may need to process your Personal Information to respond to your inquiries or requests.
  • Compliance with a Legal Obligation. We have a legal obligation to use your Personal Information, for example to comply with tax and accounting obligations.
  • Legitimate Interests. We or a third party have a legitimate interest in using your Personal Information. Specifically, we have a legitimate interest in using your Personal Information for product development and internal analytics purposes, and to improve the safety, security, and performance of our Services. We only rely on our or a third party’s legitimate interests to process your Personal Information when these interests are not overridden by your rights and interests.

4. Public Forums, Refer a Friend, and Customer Testimonials

Domino may provide bulletin boards, blogs, or chat rooms on the Company’s Services. Any Personal Information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Domino is not responsible for the Personal Information you choose to submit in these forums, or how others may use this Personal Information, so you should carefully consider whether and what to post and how to identify yourself on the Services.

Customers and Visitors may elect to use the Company’s referral program to inform friends about the Company’s Services. When using the referral program, the Company requests the friend’s name and email address. Domino will automatically send the friend a one-time email inviting him or her to visit the Company’s Services.

Domino may post a list of Customers and testimonials on the Company’s Services that contain information such as Customer names and titles. Domino obtains the consent of each Customer prior to posting any Personal Information on such a list or posting testimonials.

5. Sharing of Information Collected

  • Vendors and Service Providers. We may share any Personal Information we receive with vendors and service providers retained in connection with the provision of our Services. For example, Domino may share your Personal Information with the Company’s service providers so that these service providers can contact Customers and Visitors who have provided contact information on our behalf. Domino may also share your Personal Information with the Company’s service providers to ensure the quality of Personal Information provided. Unless described in this privacy statement, Domino does not share, sell, rent, or trade any Personal Information provided with third parties for their promotional purposes. Domino uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf.
  • Analytics and Advertising Partners. We use analytics services to collect and process certain analytics data, and work with third party advertisers to show you ads we think may interest you, as described further in Section 1, above.
  • As Required by Law and Similar Disclosures. Domino reserves the right to access, use, preserve, or disclose your Personal Information if we believe doing so is necessary or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; or protect your, our, or others’ rights, property, or safety.
  • Merger, Sale, or Other Asset Transfers. We may transfer your Personal Information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our assets.
  • Consent. We may also disclose your Personal Information with your permission.

6. Your Choices/Preferences

  • Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails we send you. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us. 
  • If you choose not to provide us with certain Personal Information, some features of our Services may not work as intended.
  • Your California Privacy Rights. If you are a California resident, please review our California Resident Privacy Notice (https://domino.ai/legal/privacy-policy/ccpa) for more information about the types of personal information we collect and disclose, as well as how to exercise your rights under California law.
  • Your European Privacy Rights. If you are located in Europe, you have the additional rights described below:

1. You may request access to the Personal Information we maintain about you, update and correct inaccuracies in your Personal Information, restrict or object to the processing of your Personal Information, have your Personal Information anonymized or deleted, as appropriate, or exercise your right to data portability to easily transfer your Personal Information to another company. In addition, you also have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place.

2. You may withdraw any consent you previously provided to us regarding the processing of your Personal Information at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before you withdraw your consent.

The above rights may be limited under applicable law. Before fulfilling your request, we may ask you to provide reasonable information to verify your identity.

7. Third Parties

Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third party services or any Personal Information you disclose to these third parties. We encourage you to read their privacy policies before providing any Personal Information to them.

8. Children’s Privacy

We do not knowingly collect, maintain, or use Personal Information from children under 13 years of age, and no part of our Services are directed to children. If you learn that a child has provided us with Personal Information in violation of this Privacy Policy, then you may alert us at privacy@dominodatalab.com.

9. Retention

We take measures to delete your Personal Information or keep it in a form that does not permit identifying you when your Personal Information is no longer necessary for the purposes for which we process it unless we are required by law to keep your Personal Information for a longer period. When determining the specific retention period, we consider various factors, such as the type of service provided to you, the nature and length of our relationship with you, and mandatory retention periods provided by law and the statute of limitations.

10. International Transfer of Information Collected

Services that are hosted in the United States are intended for Visitors located within the United States. If you choose to use our Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your Personal Information outside of those regions to the United States for storage and processing. We may also transfer your Personal Information from the U.S. to other countries or regions in connection with the storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including Personal Information, on or to the Services, you consent to such transfer, storage, and processing.

If you are located in Europe, we will comply with applicable European data protection laws when transferring your Personal Information outside of Europe. We may transfer your Personal Information to countries which have been found to provide adequate protection by the EU Commission or the UK government, to recipients who use contractual protections for the transfer of Personal Information, or to recipients who have adopted Binding Corporate Rules. We may also rely on an appropriate legal derogation.

For more information about how we transfer outside of Europe, or to obtain a copy of the contractual safeguards we use for such transfers, you may contact us using the contact details as indicated in the “How to Contact Us” section below.

11. Communications Preferences

Domino offers Customers and Visitors who provide contact information a means to choose how the Company uses the information provided. You may send a request specifying your communications preferences to privacy@dominodatalab.com. Customers cannot opt out of receiving transactional emails related to their account with Domino or the Services.

12. Correcting and Updating Your Information

Customers may update or change their registration information by contacting Domino pursuant to Section 15 below.

13. Security

Domino makes reasonable efforts to protect your Personal Information by using appropriate administrative, technical, and physical security measures designed to protect the security of the Personal Information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your Personal Information.

14. Changes to this Privacy Policy

We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share Personal Information previously collected from you through the Services, we will notify you through the Services, by email, or other communication.

15. Participation in the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF)

Domino participates in the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”), the UK Extension to the EU-U.S. DPF (“UK Extension”), and the Swiss-U.S. Data Privacy Framework (“Swiss-U.S. DPF”) (collectively, the “DPF”) administered by the U.S. Department of Commerce. Domino commits to comply with the DPF Principles with respect to Personal Data Domino receives from the EU, United Kingdom and Switzerland in reliance on the DPF. If there is any conflict between the terms in this Policy and the DPF Principles, the DPF Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

Domino is responsible for the processing of personal data it receives under the DPF, and subsequently transfers to a third party acting as an agent on its behalf and for all onward transfers of personal data from the EU, UK and Switzerland including the onward transfer liability provisions.

In compliance with the DPF Domino commits to resolve complaints about our collection or use of your personal information. EU, Swiss and/or UK individuals with inquiries or complaints regarding our Privacy policy should first contact us at: privacy@dominodatalab.com or as otherwise set forth in Section 16 below.

Domino has further committed to cooperate with and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs), and the UK Information Commissioner’s Office (ICO), and the Gibraltar Regulatory Authority (GRA), and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the DPF.

Finally, as a last resort and under limited circumstances, if your DPF complaint cannot be resolved through the above channels, EU, UK and Swiss individuals may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2

The Federal Trade Commission has jurisdiction over Domino’s compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF).

16. Contacting Us

Questions regarding this Privacy Policy or the information practices of the Company’s Services should be directed to privacy@dominodatalab.com or by mailing:

Domino Data Lab
C/O: Data Privacy Officer
135 Townsend St, Floor 5
San Francisco, California 94107 USA

EU/UK data subjects have the right to lodge a complaint with a supervisory authority concerning Domino’s data processing activities. VeraSafe has been appointed as Domino’s representative under the EU Network and Information Systems Directive (EU 2016/1148) in Ireland and, as the Directive has been transposed into the laws of the United Kingdom (UK), the UK. If you represent a competent authority or CSIRT, as such terms are defined under the Directive, VeraSafe may be contacted on matters regulated under the Directive, in addition to privacy@dominodatalab.com, by means of the below contact information.

VeraSafe Ireland Ltd.
Unit 3D North Point House
North Point Business Park
New Mallow Road
Cork T23AT2P Ireland

Contact form: https://verasafe.com/public-resources/contact-data-protection-representative

VeraSafe United Kingdom Ltd.
37 Albert Embankment
London SE1 7TL United Kingdom

Contact form: https://verasafe.com/public-resources/contact-data-protection-representative